FAQ

Below you'll find answers to the most frequently asked questions we get asked when shopping at openandclothing.com.  If we missed any questions, please send us an email to hello@openandclothing.com

Where are the items being shipped from

Our warehouse in Los Angeles, California.

When do my items ship from your warehouse?

If you order by 12:00pm Noon PST, your order will ship out the same day! Any orders received after that will be shipped out the next business day.

When will I received my order?

Our preferred shipping service is USPS First Class Mail. It usually takes 3-5 business days within the U.S. to receive your order. Once your order is shipped you will receive an email with your USPS Tracking number that you can use to track the progress of your order.

Can I get my items quicker?

We offer Priority shipping options at check out for an additional charge. Pricing is determined during the checkout process.

What is your return policy?

We accept return 30 days from the day your item is received. You may review our full policy here.

How do I request a return?

Email us at hello@openandclothing.com with your order number, item(s) you wish to return and the reason for your return. You will receive a response shortly from our customer service team.

Do you offer exchanges?

Please contact us by email with your exchange request and we'll send you the correct size provided that item's quantity is still in stock.

Do you ship to other countries?

Yes, we do! Shipping costs will vary and will be determined during the checkout process. We can only accept Paypal as a payment method from International Buyers. Sorry, no international credit cards are accepted.

What is your privacy policy?

You may view it here.

Do you offer promo or discount codes?

We do offer specials and discounts from time to time. The best way to be updated is to follow us on Facebook and Instagram.