When I say they literally shipped it a couple hours after placing order literally just like that ! I would of had product sooner but my mail carrier had a delay but still I received it so fast that I was wow! I also had emailed customer care before I actually got my hands on it because we thought it was stolen but they apologized and gave me a great response in a timely fashion and were ready to help me with the matter they were on it! But luckily it did come and I am so happy ! Great quality and my kids loved it and are trying to fight who gets it even though none are getting it beside the newborn thatâ€™s coming because thatâ€™s our theme! But thank you great service great everything highly recommend!